Bingo direct checkout orders
For an item bought through Bingo direct checkout, contact us as soon as possible if you want to cancel or return it, or if it is faulty, damaged, misdescribed or has not arrived. Email info@bingodogwash.com, call 07743 316855, or use our Contact page. Include your name, order details and the reason for the request. We may ask for reasonable evidence needed to review it.
Eligibility and the available remedy depend on the product, how it was supplied and the circumstances. We will explain the applicable return instructions before asking you to send an item. Nothing in this policy limits your statutory consumer rights, including rights relating to faulty, misdescribed or unsatisfactory goods and services.
Partner and affiliate purchases
Amazon, Etsy, eBay, affiliate, marketplace and other external-checkout products are purchased from the seller identified on the partner website. That seller’s cancellation, return and refund policy applies. Use the order confirmation or partner account to contact that seller. Bingo Dog Wash may earn a commission but does not process the partner’s payment or hold that stock.
Refund processing
If a refund for a Bingo direct order is approved, it will be arranged through the original payment route where possible. We will confirm the outcome and any next steps directly. Timing can depend on the payment provider and your bank.
Wash credits
The first physical Bingo Dog Wash location is still in development and is not currently open. If you have bought a prepaid wash credit and need help, contact us using the details above. The existing wash-credit status and payment process is unchanged.