Who we are
Bingo Dog Wash operates this website and the services described on it. Contact details are available on our Contact page.
Information we may collect
Depending on how you use the services, we may collect information you provide, such as your name, contact details, account details, booking or order information, gift-card information, competition entries, professional-directory information, enquiries and communications.
We may also receive technical and usage information such as device, browser, IP address, security events, cookie choices, page activity and campaign interactions. If you connect a Meta, Facebook or Instagram feature, we may receive identifiers and information permitted by your settings and the relevant platform.
How we use information
We may use personal information to provide and administer services; process orders, payments, bookings and gift cards; manage accounts, enquiries, directory applications, competitions and promotions; operate permitted social integrations and marketing records; prevent fraud and protect security; comply with legal obligations; and improve the website and customer experience.
Our reasons for using information
We use information where needed to perform a contract or take requested steps before a contract, comply with law, pursue legitimate interests such as service operation, security and improvement, or where you have given consent. You may withdraw consent where consent is the relevant basis, without affecting earlier lawful use.
Sharing information
We may share information where necessary with service providers supporting payments, hosting, delivery, communications, analytics, security or customer service; with independent professionals or suppliers where you request or use their services; with Meta or other connected platforms where you choose an integration; and with authorities or advisers where required by law or to protect legal rights.
Third parties may act under their own privacy policies. We do not sell personal information.
Cookies and similar technologies
The website may use essential storage and cookies needed for features such as baskets, security and preferences, and may use analytics or integration technologies where permitted. Browser controls can restrict cookies, although some features may then work differently.
Retention and security
We keep personal information only for as long as reasonably needed for the purposes described, including legal, tax, accounting, fraud-prevention, dispute-resolution and security obligations. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to request access, correction, deletion, restriction or transfer of personal information, to object to certain uses, and to complain to the relevant supervisory authority. Rights can be subject to legal conditions and exceptions.
For deletion requests, follow our User Data Deletion Instructions. For other requests, use our Contact page. We may need to verify your identity.
Children’s information
Our services are not intended to collect personal information from children without appropriate involvement from a parent or guardian where required. Please contact us if you believe a child’s information has been provided inappropriately.
External services and international processing
Some providers or connected platforms may process information outside the UK. Where we are responsible for such a transfer, we use protections required by applicable law. Links to external websites and services are governed by their operators’ privacy practices.
Changes to this policy
We may update this policy when our services, practices or legal duties change. The current version and update date will be published on this page.
Contact us
Questions or requests about this policy can be sent through our Contact page. You can also read our Terms and Conditions.