1. About Bingo Dog Wash
Bingo Dog Wash provides information about dog care, self-service dog washing, products and related services through this website. References to “Bingo Dog Wash”, “we”, “us” or “our” mean the operator of this website and the services described on it. Contact details are available on our Contact page.
2. Acceptance of these terms
By using this website or ordering, booking, entering a promotion, buying a gift card or using another service, you agree to these terms and any specific terms shown for that service. If you do not agree, please do not use the relevant service.
You must be legally able to enter into a contract. If you use the website for another person or organisation, you confirm that you have authority to do so.
3. Website use
You may use the website for lawful personal or business purposes connected with the services we offer. Information is provided in good faith, but you should check that a service or product is suitable for your circumstances before relying on it.
4. Account responsibilities
If an account feature is available, you are responsible for providing accurate information, keeping your sign-in details secure and telling us promptly if you believe your account has been used without permission. You are responsible for activity carried out through your account unless the law says otherwise.
5. Orders and payments
Submitting an order does not necessarily mean it has been accepted. A contract is formed when we or the relevant seller confirms acceptance or begins fulfilment. Payment may be handled by a secure third-party payment provider. You must provide complete and accurate payment, billing and contact information.
We may decline or cancel an order where payment is not authorised, information is incorrect, an item is unavailable, there is an obvious error, or we reasonably suspect fraud or misuse. Where money has been taken for an order we cannot fulfil, an appropriate refund will be arranged.
6. Pricing and availability
Prices and availability are shown on the relevant page and may change. Any applicable delivery or other charges should be shown before payment. We take reasonable care with product information, but may correct genuine pricing, description or stock errors. We will not require you to proceed at an incorrectly displayed price.
7. Delivery, collection and fulfilment
Available fulfilment options and any estimates are shown during the order or booking process. Some products may be supplied or delivered by third parties. Estimates are not guarantees unless expressly stated. Please check the information you provide and contact us if an order has not arrived or cannot be collected as expected.
8. Returns, refunds and cancellations
Your cancellation, return and refund rights depend on what you buy, how it is supplied and the circumstances. Contact us through the Contact page if you want to cancel, return an item, report a fault or request a refund. We may ask for order details and reasonable evidence so that we can review the request.
Nothing in these terms affects your statutory consumer rights, including rights relating to faulty, misdescribed or unsatisfactory goods and services.
9. Gift cards
Gift cards may be subject to value, redemption, validity and other conditions displayed when purchased or supplied. They should be kept secure and used only for eligible Bingo Dog Wash goods or services. Gift cards are not cash and cannot be exchanged for cash except where required by law. Please contact us if you have a problem with a gift card.
10. Dog wash services and customer responsibility
You are responsible for supervising and controlling your dog, following displayed safety and operating instructions, and deciding whether the facilities and products are suitable for your dog. Do not use equipment or products where your dog has a condition, injury, sensitivity or behaviour that makes use unsafe. Seek veterinary advice where appropriate.
Please act responsibly around other customers, dogs, staff and property. We may refuse or stop use where reasonably necessary for safety, welfare, hygiene or security.
11. Dog Walker Directory and third-party professionals
The Dog Walker Directory helps users discover independent pet professionals. Unless expressly stated otherwise, listed professionals are independent third parties and are not employees, agents or partners of Bingo Dog Wash. A listing is not a guarantee or endorsement of availability, qualifications, insurance, conduct or suitability.
You should make your own checks and agree services, prices and terms directly with the professional. Any contract for their services is between you and that professional.
12. Competitions and promotions
Competitions, giveaways and promotions may have additional rules covering eligibility, entry, closing dates, judging, prizes and publicity. Those rules form part of these terms for the relevant promotion. We may reject entries that are late, incomplete, automated, unlawful or contrary to the published rules.
13. Intellectual property
The website and its branding, text, graphics, photographs, video, software and other content are owned by or licensed to Bingo Dog Wash unless stated otherwise. You may view and use the website for its intended purpose, but must not copy, republish, sell or exploit its content without permission or a legal right to do so.
14. Prohibited use
You must not misuse the website, interfere with its operation or security, introduce malicious code, attempt unauthorised access, scrape it unreasonably, impersonate another person, submit unlawful or misleading material, infringe another person’s rights, or use the services for fraudulent or illegal purposes.
15. Third-party links and services
The website may link to third-party websites, marketplaces, payment providers, delivery services, maps, social networks or professionals. Those services are controlled by their respective operators and may have their own terms and privacy practices. We are not responsible for third-party content or services merely because we provide a link.
16. Service availability
We aim to keep the website and services available, but uninterrupted or error-free access cannot be guaranteed. We may suspend, restrict, maintain or change parts of a service where reasonably necessary. This does not affect rights you already have under a confirmed contract.
17. Limitation of liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to that, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses suffered by consumers, or for failures caused by events outside our reasonable control. If you use the services for business purposes, any additional written business terms agreed with us may apply.
18. Privacy and cookies
Information about how personal data and cookies are handled is provided in our Privacy Policy. Third-party services may apply their own privacy and cookie terms.
19. Changes to these terms
We may update these terms to reflect changes to the website, services, law or business practices. The current version will be published on this page with its update date. Changes do not remove rights that have already arisen under an existing contract.
20. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights under the mandatory laws of the part of the UK where you live and may bring proceedings in the courts available to you under applicable law.
21. Contact details
Questions about these terms, an order, booking, gift card or service can be sent through our Contact page. Please include enough information for us to identify and respond to your enquiry.